Thank you for shopping with TRIKO SP. Z.O.O. Please read these terms and conditions carefully before using our website or purchasing our products. By accessing our website or purchasing our products, you agree to be bound by these terms and conditions. If you do not agree with any of these terms and conditions, please do not use our website or purchase our products.
- Refunds and Returns Policy We want you to be completely satisfied with your purchase from TRIKO SP. Z.O.O. In the event that you receive damaged goods, please contact us within 14 days of receiving the goods. We will require photographic evidence of the damage before proceeding with any refund or replacement. If the item is damaged, we will offer a full refund or a replacement. Refunds will be issued via the original payment method used to purchase the product.
If you change your mind and would like to return a product for a refund, you must notify us within 14 days of receiving the product. You must return the product to us in its original condition and packaging within 30 days of receiving the product. Once we receive the product, we will issue a refund via the original payment method used to purchase the product.
Please note that the cost of returning the product to us is your responsibility, unless the product is faulty or damaged.
- Governing Law These terms and conditions are governed by the laws of Poland and any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Poland.
- Amendments TRIKO SP. Z.O.O reserves the right to amend these terms and conditions at any time without notice. Any changes will be effective immediately upon being published on our website. It is your responsibility to check these terms and conditions regularly for any changes.
- Entire Agreement These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and TRIKO SP. Z.O.O regarding your use of our website and the purchase of our products.
- Contact Information If you have any questions about our products or these terms and conditions, please contact us at:
- Information about the right to withdraw from the contract within 14 days of receiving the goods or giving the reason for limiting this right: The buyer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of conclusion of the contract under the Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended) In the case of a written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days. The right referred to above also applies to a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of regulations on the Central Register and Information on Economic Activity
- Information about the party incurring the shipping costs in the event of exercising the right to withdraw from the contract: In the case of exercising the right to 14-day withdrawal, the cost of returning the goods is borne by the seller
- Information on the complaint procedure: Customers can submit a complaint by emailing contact@seiime.com or sending a complaint to our physical address: Sw. Marcin 29/8, 61-806, Poznań, Poland. TRIKO SP. Z.O.O process the complaint within 7 working days from receiving the complaint. The right referred also applies to a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis.
- Possible Payment Methods:
- The Customer may choose the following payment methods for the ordered Goods: BLIK payments, card payment, electronic transfer via the imoje external payment system, operated by ING Bank Śląski SA with its registered office in Katowice
- Warranty Information: The goods sold in the Store are covered by the manufacturer’s warranty
- Natural persons right with guarantee:
- Firstly, they have the right to receive products that are free from defects and conform to the terms of the agreement. If the product is found to be defective or not in compliance with the agreement, the customer has the right to have it repaired or replaced free of charge, or to receive a price reduction or reimbursement of the purchase price.
- Additionally, the customer has the right to make a complaint if they discover a defect within two years of the date of purchase. The complaint should be made to the seller, and the customer has the right to demand that the defect be rectified within a reasonable time, with no cost to the customer.
Email: Contact@seiime.com Address: Sw. Marcin 29/8, 61-806, Poznań, Poland
Effective Date: This Terms and Conditions is effective immediately.